Speakers
Meet the experts
Smriti Banijwadkar
- Druva
- Pune
Vita
With 15+ years of experience in the world of technical documentation, Smriti is a seasoned professional who helps organizations craft their vision and strategy for technical content that enhances the customer experience. Her mission is to cultivate user-focused teams where every individual has a safe space to contribute, innovate, implement, and thrive.
Passionate about her work, Smriti's enthusiasm permeates the teams she builds, the remarkable solutions they create, and the enjoyable experiences they have while striving for excellence.
Smriti's expertise encompasses a range of areas:
- Envisioning and constructing help ecosystems that reduce support costs while driving customer engagement and feature adoption. • Going beyond traditional written content by incorporating unique formats of information experience, such as just-in-time learning videos, onboarding experiences, walkthroughs, and UI text.
- Designing help systems for SaaS products using SaaS apps like Pendo, Gainsight, MindTouch, Coveo, Salesforce Knowledge, and ReadMe.
- Implementing knowledge management systems, integrating case management and knowledge management, facilitating peer-to-peer interaction through community forums, leveraging case trends analytics, and employing strategies for case deflection.
With Smriti's leadership, teams are inspired to deliver exceptional content, videos, training modules, API help, and knowledge bases. Together, they strive for excellence and enjoy the journey towards achieving their goals.