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tcworld conference 2023 Conference Program Conference program Detail

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Building the Right Relationship with Subject Matter Experts

  • Presentation
  • Project, Team and Cost Management in Technical Communication
  • 15. November
  • 15:00 - 15:45 PM (CET)
  • C4.2/3
  • finished
  • No presentation slides uploaded
  • Paula Stern

    Paula Stern

    • WritePoint Ltd.

Content

Subject Matter Experts (SMEs) are very special and intelligent people who are extremely savvy when it comes to the development of the product and often extremely unaware of the intricacies of documentation. The relationship between SMEs and tech writers must be based on mutual respect and a clear view of common goals.

 

What lessons can we learn to improve our relationship with SMEs?

Takeaways

In addition to an overall discussion of a typical information workflow between SMEs and technical communicators, you'll learn about:

  • Improving lines of communication
  • Gaining (and giving) respect
  • Best practices for working together 

Prior knowledge

None

Speaker

Paula Stern

Paula Stern

  • WritePoint Ltd.
Biography

Paula R. Stern is the CEO of WritePoint Ltd, the lead instructor of the WritePoint Technical Writing Course (now in its 19th year), the Coordinator of the MEGAComm Conference in Israel (now in its 18th year), and the President/Spokesperson of tekom Israel (now in it's 6th year).

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